Auto Hero Roadside Assistance 24/7 Sydney Wide

Perfect!

Alvaro Gonzalez Gomez

Matt is awesome! He helped me solve the issue quickly and professionally within half an hour. Very nice guy, highly recommended

Chris Yu

Highly recommend. I had a flat battery in my X3 and Matt got me back on the road in no time. Attention the detail, professional, excellent communication and on time. Thank you for your service!

Catherine Manaton

Excellent response time and perfect service. Can’t speak highly enough.

Peter Clarke

Matt came out quickly when our battery went flat and had us sorted within 20 minutes. He also clearly explained our options, which we really appreciated. Great service overall.

Lizbeth Delos Reyes

Arrived on a public holiday within 20min from the call. Very professional and was able to assist me with getting my car unlocked within 5min. Thank you Matt

Courtney Torpy

Matt replaced my car battery today and the service was excellent. He was professional, fast, and very helpful throughout the whole process. Really appreciated how smooth and efficient everything was. Highly recommend.

Xuanming Zhang

Great knowledge. Quick friendly and honest service. Would recommend and happy to use again.

Nalan Rice

Very helpful!! Thanks for your kind service.

Jimmy Gunawan

I had a fantastic experience getting my window drive and track unit repaired. Matt came out to me, charged a very reasonable fee, and completed the job onsite quickly and efficiently. His communication was outstanding from start to finish—prompt, clear, and professional. He was honest, direct, and very informative, taking the time to explain everything in a transparent and ethical way. The speed of his response and the quality of his work were both impressive. It’s not often you come across someone so reliable and easy to deal with. Very streamline stress-free process. Highly recommend Matt—thank you again for the great service

T

Matt is very professional and friendly!

Lidong Yu

(Updated 08/03/2026) The following statement reflects my personal experience and honest opinion. Since posting my original review, I have received a text message from a private number requesting its removal. I perceived this message as intimidating. I find this approach to handling feedback deeply concerning. I reserve all my legal rights and will consider sharing my concerns with the relevant authorities if necessary. ***************************** A truly distressing and unprofessional experience. On Saturday afternoon, 7 March 2026, I called this shop to inquire about a car issue and requested a diagnostic visit. After I explained the situation, the person on the phone mentioned they didn't have my specific battery in stock but insisted on coming anyway, claiming Japanese cars are "easy to fix." However, the situation changed when I exercised my right as a consumer to ask for a quote. I wanted to ensure the pricing was fair and inquired if a portion of the call-out fee could be credited toward future repairs if the issue couldn't be resolved on-site, the tone of the conversation changed. From my perspective, the representative's attitude became dismissive; he expressed that customers who negotiate or question prices are not the type of customers they seek. Despite my efforts to explain that I was simply seeking a fair and clear understanding of the costs, I felt unheard. The interaction left me feeling vulnerable and distressed. I believe every consumer has the right to ask for a clear quote without feeling shamed. The silver lining: I eventually contacted another service. A local team provided exceptional assistance, arriving within 30 minutes and resolving the issue efficiently without a battery replacement. It was a much more professional experience.

CKY