I highly recommend these guys. The were quick to quote, easy to deal with via email, turned up on time, worked quickly and cleaned the place beautifully. They did all the little things well that most trades to poorly - so it was a great experience. You should definitely use them.
Tim Dettmann
Morgan did a great job. Fantastic service, arrived on time and gave good advice on ensuring a good service life of the unit. Will use again, highly recommended.
nickelass nico
Adriana from Ben Rafferty Air and Electrical Pty Ltd provided outstanding service. She truly went above and beyond to help me with my broken unit, offering clear and helpful advice when I needed it most. What really stood out was her dedication—she even followed up a week later to check if her recommendation had resolved the issue. That level of care and professionalism is rare these days. I really appreciated her support and wouldn’t hesitate to recommend the team!
Lori Klaassen
Great service ..thanks to the team run by Roman and Harry. They were professional and thorough. Very impressed
Bonnie O'Grady
We recently had the team come out to quote on a multi-system replacement at our new home, and the entire experience was outstanding. From Andy attending to provide the quote through to the final installation, everything was handled brilliantly. The quoting process was seamless, and Andy took the time to design a solution for our unique setup — something no one else had been able to offer. The installation turnaround was incredibly fast (almost unheard of!), with a team of five on site led by Nathan. Everyone was friendly, professional, clean, and thorough. The workmanship and organisation were impressive from start to finish. I’m so glad we waited the three weeks for the quote — it was absolutely worth it. We had 3 x XENA installed and 2 outdoor units. For comparison, we had another unit replaced a month earlier by a competitor. Although it was a smaller job, the experience was disappointing — there was little explanation provided, additional charges were flagged for “just in case” tests, the first install was left not working, and they required 50% payment on completion. The difference in service and professionalism was clear.
Kate Murray
Highly recommend Ben Rafferty Air & Electrical, We had a ducted system installed as well as a split system. They were on time, professional and left everything neat and tidy. We are very satisfied with their work and our new air conditioning.
alan dobson
Driver of the truck was twisting turning ducking swerving on the road in traffic the next persons aircon condenser was probably smashed to bits upon arrival spilling out gas and everything so just be careful guys okay
natalie petkovski
We had an old aircon unit replaced- The whole process was easy and the team did a great job, very friendly and cleaned up afterwards. The unit they suggested is terrific - the silent mode really is silent !
Nicole Morgan
I had ducted air-con installed a year ago and it was an excellent experience. They weren't the cheapest quote but they took the time to visit the property and plan out where the units would go, as well as give good advice on what style of air conditioning would be better for us. The install was quick and they cleaned up well, and the product is great - it's a different house in the summer and winter months! I had a minor service issue recently and they responded to an email with a call within 24hrs to troubleshoot the solution - offering to come out and service the unit in person if it wasn't involved. Great service, highly recommended.
Frank Taylor
Great work today, Harry, Bailey, Kyle and Jack ...... very professional and pleased with the outcome .... Merry Christmas Guys ..... highly recommended
David James
Disappointing experience. Requested a repair. Front desk was very helpful and someone came and quoted the next day. Then crickets with no reply for the following 2 weeks. I don’t mind if you don’t want to do a smaller job, but just tell me at the time so I can find someone else. I would go elsewhere for your air conditioning repairs.
Kieran Muir
Jane Jones is the absolute star of Ben Raferty Air & Electrical! She’s the friendly voice you hear when you call, and she makes every interaction a pleasure. Jane is always upbeat, cheerful, and genuinely loves helping customers. Her bubbly personality and professionalism set the tone for the whole business. Honestly, the company’s success wouldn’t be the same without her dedication and warmth — she’s the heart and soul of the team. Every conversation with Jane leaves you feeling valued and confident you’re in good hands!
Peter Dyer