CCTV Masters P/L

Extremely rude and unhelpful owner - wasted my time completely ! I recently visited CCT Masters intending to spend between $20,000 to $30,000 on a security system, but the owner Richard was shockingly rude and unprofessional. I asked basic questions such as how far a camera could record, and he told me to "come outside and look at the camera as far as your eye can see." When I replied that cameras usually have a specified recording distance, he offered no actual information. I also asked why one alarm system was three times the price of another, but he couldn’t explain the difference at all. When I asked the price of a camera and mentioned I could get it cheaper elsewhere, Richard became confrontational and demanded to know exactly how much cheaper. I wasn’t there to haggle. Instead, he told me to “go away and do my research.” Terrible customer service from the owner. I will not be returning.

David

Dubious seller, Richard personally advised me I could return an intercom that did not have the App functionality it was advertised as having. After communicating with both Richard and Dauha I was advised to purchase a different device rather than custom software to rectify the issue, this process took many weeks via phone and email. Once I returned the product as agreed, I was rewarded with an email saying that it would not be accepted outside their 30 day return window. I find this conduct both deceptive and misleading. Richard, in response to your reply which I note is far more eloquent than any previous communication. The apartment vto I purchased and its app connectivity was a mystery to you when we spoke and you referred me to Hazel Lu at Dahua to find a solution, ( she suggested a different vto was by far the most efficient option). The refund conversation revolved around the product not being capable of working as a standalone vto despite being advertised and described in the same way as other vtos by Dahua that can. The return to purchase a different model was agreed by you on this basis knowing that the apt vto was of no use to me, as long as it was in original packaging ( as it was having never been used). I did purchase a different model from you and it was only after you received my return that your 30 day return window was mentioned in an email refusing the return. A complete lack of good faith and integrity on your part has turned me to a former customer. Not worth the risk, plenty of honest retailers to choose from.

Chris G

Contacted within 7 days under their 30-day return policy to arrange return — no response despite follow-up. Returned with receipt and tracking confirmation. Refund refused as “outside the window.” Communication and commercial judgement were disappointing.

Chris Parkinson

Exceptional service from Richard in all things CCTV sales and support. I undertook replacement of our ageing, faulty CCTV setup and Richard advised the best course of action and appropriate new equipment for each application, and was very fairly priced. One camera happened to be faulty, which was exchanged swiftly with no fuss. Richard patiently offered technical advice upon my own setting-up. Very happy with the service, recommendations, pricing and will be back in future for more. Thanks very much!

Charlie Munns

Professional and helpful.

Ali H. Elmosallamy

Outstanding Service from CCTV Masters and Richard! Richard from CCTV Masters has been the most helpful and honest person I’ve dealt with. His professionalism and genuine care made the whole process smooth and stress-free. The pricing was extremely competitive, and the quality of work was excellent. I highly recommend CCTV Masters to anyone looking for reliable, honest, and affordable security solutions

Ramsin Sefou

⭐️⭐️⭐️⭐️⭐️ Highly recommended! Excellent customer service and post-purchase support — which is rare these days. I had an issue with one of my Dahua cameras and they replaced it with a brand-new one without any hassle. Really appreciate how they stand behind their products.

Hung Low

I called to ask a few questions before placing an order for a door intercom, but they hung up on me mid-conversation. I found the interaction rude and disappointing. I had genuine concerns and expected basic courtesy. Sharing this so others know what to expect.

Sabin Thapa