Doors Plus Balcatta

** UPDATE** Thanks for your reply Gus but my “main concern” is not the squeaking hinges but the fact the damn door I paid FULL price for, that was measured to fit the frame YOU provided, and took 9 months to manufacture - IS NOT SQUARE and HAS GAPS IN THE JOINTS. My comment was to highlight that you can’t assess a “squeak” from a photo and that someone should have been sent out to assess it immediately. I only got a response from your Balcatta office because I placed a poor online review and lodged a Consumer Protection claim! Only then was a technician booked to come out the following Monday! Got a call on the day to say he was sick. I understand. It was then rebooked for the following Monday. He comes out and says there’s nothing he can do but request the door be replaced, said he would call the office and advise. NO RESPONSE. Called on Thursday 2/4 to follow up…… Below is my email in response to my phone call… Hi Adam, As requested, here are the photos of the subpar security screen I received. As per my initial complaint, there are gaps in the fabrication and the door itself is not square to the frame, despite said BEING MEASURED BY ONE OF YOUR TEAM!! What’s the actual point of measuring the frame and FABRICATING the door if it’s not going to be square??? I sent the requested photos and the carpenter came out to assess and said he would feed back last Monday. IT IS INCREDIBLY poor customer service that I have to be the one to follow up 3 days later because no one has bother to get back in touch with me. You asked me to send photos and then got annoyed at my “attitude” because I HAD ALREADY DONE SO! Your carpenter had come out to assess on Monday but you hadn’t heard anything back by Thursday when I called to follow up, and you’re angry with me?!! I have every right to be angry! I have done the right thing and called your office with my complaint. I was fobbed off with “send me an email” and you’re angry that I call this poor customer service? I emailed through the photos and a “technician” was booked to come out the following Monday. Which was fine. I also accept that shit happens and it needed to be rebooked because he was sick. The Monday after he comes out, he says there’s nothing he can do but recommend the door be replaced. Said he would call and discuss his findings… only I hear NOTHING back from your office. I call today to follow up and you request photos be sent again (because they didn’t come through from head office’s email) and claim you know nothing about the “technician’s” visit, saying you’ll have to contact them. You then get very angry that I’m angry at the customer service and tell me that I won’t be getting a refund, and not to bother resend photos etc, because you understand “it’s too difficult” for me and I “have the wrong attitude”. It is a HALF-ARSED JOB that I paid full price for, so I expect to be refunded half! When I said this, and that I had lodged a formal complaint with Consumer Affairs, you told me “it’s not going to happen” and hung up on me. FIX IT (at your cost) or REFUND ME HALF - THIS IS NOT GOOD ENOUGH! *** GO THROUGH ANY OTHER COMPANY - I’d recommend Perth Window and Doors - the windows they did for me, and their customer service was excellent! Don’t make the same mistake I did and get sucked into Doors Plus excellent marketing and “sales”!! ******* Ordered and paid in full for a security door. It took a total of 9 weeks for it to be measured and then fabricated. It has been installed but I was surprised to find it didn’t have its own frame and was installed directly into the wooden door frame. It’s also not square, the door is closer to the frame at the top than it is down the bottom. This is likely due to the fact that the joins at the top are not flush, there’s gaps. See photos below. I’ve had it for a week and now the hinges squeak loudly. Not what I expected for $1,449! Rang Doors Plus in Balcatta but they weren’t interested and fobbed me off!

Tegan Lowe

A huge Thankyou to Eric at Doors Plus Balcatta. He gave us Excellent. Outstanding Customer Service. His Professionalism, Product Knowledge and Genuine Advice was Amazing. We had our Barn Doors installed by two very skilled, professional and Exemplary Tradesmen who did a Fantastic job. They consulted us in the process, showed us the doors before installation and worked efficiently to complete the job. It looks beautiful. We are extremely satisfied . We will recommend Doors Plus to family and Friends.

Teresa Inni

The installer did an amazing job, the new door looks so neat.

Zane Back

Delivered wrong doors in December, waited 3 months for replacements. Arrived covered in plastic and protected paint, a nightmare to remove and a massive clean-up job for me. For a product that is marketed as professionally supplied and installed, I expected the doors to arrive in a much more user-friendly condition. Talking to Clinton from Doors Plus, he talks over you and then abruptly hangs up, which was both unprofessional and disappointing. The long wait for replacements, the condition the doors arrived in, and the lack of constructive customer support made the experience very frustrating. What a mess x 3 doors. Doors Plus: best avoided.

Carl McNeill

Doors Plus Balcatta provided excellent service with Carl installing my door quickly and tidily. He was courteous throughout the whole process. The installation went smoothly and met my expectations. I'd definitely recommend them for door installation needs.

Carmen Armstrong

The worst company we have ever dealt with. We work with a huge amount of building supplies/trades people in Perth. We were told (verbally and in writing) that our internal door order for a project would arrive 2-3 weeks and, after 4 weeks, were left wondering where they are. So we called the manager at Doors Plus Balcatta, to inquire and possibly request a refund as we were told several times and in writing 2-3 weeks (not 12-15weeks for internal doors). The manager of the store, Adam, was highly unprofessional, he attempted to gaslight us and said we somehow took the 2-3 weeks "out of context" saying there is nothing he can do the goods are "on a ship from China" and then hung up on me when I insisted on an answer! I was shocked that a manager of a national store would do this to a customer. Unprofessional conduct and poor client service all around. We are not alone in this bad experience. Definitely would not recommend to our friends or family. I hope they can improve their service.

Ro Wells

The service provided by Clinton at Doors Plus Balcatta was outstanding. He addressed our specific requirements and time pressures in an efficient and professional way. The installation team was also impressive, working hard to install our front doors, which involved some problem solving to complete the installation. Outstanding.

John Nicolaou

Very poor workmanship. Not happy. Sent emails and still no reply. Doors took from November to 13 February to arrive. Would not recommend door plus again.

Jayne Rogers

I've previously reviewed doors plus and they have just narrowly lost a star from me, but over all, Doors Plus is a pretty good company. Here is my latest review: Okay, look, I really like the products and the installers are pretty good, however, after my last purchase of an additional solid "green" door in my house the customer service experience was lacklustre. Firstly, when I showed up at about 10am no one was there, the shop was completely empty of anyone and for about 15 minutes. I assumed they were all out on a smoke break but, after waiting around they all showed up trying to look busy and I could finally order a new door. That went fine and their installer was pretty good, but after the install they called me up about how the experience went and, well I told them about the empty shop as well the new door didn't have an insulation strip on the bottom of it (unlike a previous one I had installed in 24). It was a pretty awkward exchange as they initially said they could do that then backed away over a series of phone calls. Look, No Fuss, I will figure out how to get the strip on the bottom of the new door (which they tell me they don't do) so the experience gets a pass but room for improvement.

Richard Berriman

Our door installation was faulty, and we have been dismissed by the company. We will be escalating this further. Do not recommend based on quality of work completed and follow up from store.

Heidi Miller

Had a door installed on Dec 10 that has a panel where the glass is cracked . Was assured by the installer that this would be replaced with a new door . I don’t know why she didn’t realise it was damaged before she went to install it but that’s another story . Fast forward to now the end of January and after numerous phone calls we have still not had a new door installed . Adam doesn’t call back when he says he will . We get told the door is coming weeks back to then get told it was damaged in transit . The next door they can’t tell us where it is . I’ve never posted a review on Facebook before but we have given this company thousands of dollars and still we have a faulty door !!!!

Susan Johannes

Doors Plus did an amazing job with our barn door, installer thought through everything so well

Lee Lehnberg