1/517/04/2026
Possum removal, trees cut and trap places in roof 3rd March.
Told owner 16th of March the possums were back. He didn’t care.
Tiles weren’t replaced for 6 weeks and they left a trap in the roof the entire time, I had to close it myself before going oh holidays.
Didn’t believe me it could be a possum because he cut the trees back over a month on one side of the building.
Then threatened me with a call out fee if he couldn’t find possum because he said it was rats. He must be able to hear my roof in his house every night.
Literally told them I have made eye contact with the possums but what the hell would I know?
Owner - Defiantly not a brush tail maybe a ringtail getting into your property, must be rats.
Had to get my bf to go into roof and found the nest.
Then the brush tail possum came through the l hole in the roof into stair well when he spooked it out. See photos
Thank god my bf could do that for me. What if I was unable to get someone up there for free? I couldn’t afford risking the call out fee and the anxiety of maybe having a rotting possum in my roof was horrible. The dilemma of having to borrow money or just letting the trapped possum die was seriously the worst experience. -10/5 stars if I could
Nat Pello
1/530/03/2026
Hi Reuben I have been in contact via phone and email and have not received a call back. Your treatment was about 15mins and we had cockroach issues from day 1. You said to wait 28 days and then if the issues persist you would come back. They’re persisting and I’d like you to honour your warranty. I’m disappointed you would not just pick up the phone and resolve it.
++ Hi Ruben; attaching screenshots of the multiple texts I’ve sent with no reply. Can you resolve ?
James G
1/522/03/2026
I had pest control done at my apartment on 12 February with a guarantee that if cockroaches were still present after 21 days, I should contact them for follow-up treatment.
I contacted them on day 22 and was told to wait until after day 25. I reached out again on day 26 and sent the requested photos showing continued cockroach activity. Since then, I have been completely ignored — despite messaging, emailing, and calling multiple times.
It’s very frustrating to keep chasing updates across multiple channels with no resolution. If the company does not intend to honour their guarantee, they should simply say so instead of ignoring customers.
Ally
5/502/03/2026
Thanks mate, After a long time, I can finally sleep peacefully. I truly appreciate it.
Md Imam Hasan
5/522/02/2026
Great at customer service and delivers quality of work. Highly recommended.
Bhisan Raj KC
5/511/02/2026
The lads came and cleaned out and fixed a leak in a gutter for us, great service very tidy workers would definitely recommend!
Jason Mcguinn
5/503/12/2025
Ruben provides absolutely outstanding pest control services. He is incredibly knowledgeable, thorough in his work, and takes the time to explain everything clearly. Nothing is ever too much trouble for him, and he goes above and beyond to ensure the job is done properly. On top of that, he’s genuinely lovely to deal with—professional, friendly, and reliable. I couldn’t recommend Ruben more highly!
Gwils Chan
5/529/11/2025
Ruben went above and beyond. He was friendly thorough and made sure the job was done properly. Honestly, Ruben made the whole experience stress-free. Couldnt ask for better service
Anthony
5/527/11/2025
Jacob Fuller was an absolute rockstar. Professional, likeable and efficient. After the job was done he informed us about the work he did and made sure any questions were answered. We were extremely happy with the service from Kilmore and of course Jacob.
Jamie Deveaux