Smiles & Faces Orthodontics

I was great care, easy plans and friendly staff. Would recommend for everyone

Hannah Buisson

Good service and good treatment too. Very pleasant experience. :)

Natasha Kumar

I recently had a very frustrating experience at Smiles and Faces Orthodontics regarding the collection of my replacement retainers. After losing my retainer, I attended the clinic, had my models taken, and made full payment (over $300). I was told the retainers would be ready within a week and booked a 9am Friday appointment to collect them. On the day, I received a call at 8:50am but couldn’t answer as I was on my way. I tried calling back immediately, however no one answered as the clinic does not open until 9am, despite the voicemail advising me to call back. When I arrived at 9am, there was no one at the front reception. After waiting approximately 7–8 minutes, I was told my appointment had to be rescheduled. Initially, I was told the retainers could not be found. I was then told the appointment needed to be rescheduled because the staff member who worked the day before (and may have known where the retainers were) did not start until later that day. I asked whether the $50 fee would be waived or reimbursed given the inconvenience, however this was refused. I raised concerns that patients are charged $50 for missed appointments, yet when the clinic reschedules due to internal staffing or organisation issues, there is no consideration for patients who have taken time off work, travelled a long distance, or paid for parking at Westpoint Blacktown. Returning later that day was not an option for me. After this discussion, the receptionist went out the back and later returned to say the retainers had been found, which was confusing given that I had just been told they were lost. While an apology was given earlier, the overall experience was extremely disorganised, with poor communication between staff members and little regard for the patient’s time. Other than this 1-star experience, I am happy with the final outcome (which was 5 stars). However, booking a 9am appointment and then rescheduling it due to internal staff availability and organisation issues should not be the patient’s problem. I hope the clinic improves its organisation, communication, and accountability going forward. Thank you your your time

Prabhjot Kaur

Always running behind, they have rebooked and scheduled our appointments numerous times, we arrive at our appointment only for them to say sorry we cant fit you in today, when we are seen the wait time is well over the appointment time scheduled.

A Jay

Dr. Daniela is wonderful. She was gentle, patient, and very professional. My son was so comfortable during his brace placement that he actually slept through the procedure. We had a great experience and highly recommend her.

Ana Mitrovic

I am 19 years old and got my braces off today after just under 2 years! The overall experience was lovely; the practice has a relaxed atmosphere and all of the staff are super friendly and eager to work efficiently. Dr Chang and Dr Daniela operate with attention to detail and are very patient with inquiries. Each appointment was quick and simple. I am very happy with my results! Big thank you to Dr Chang and staff! :D

Lia Jabson

Amazing results,always outstanding service. Highly recommend!!!!

Lucelle

Nice and friendly staff

Is Am Are

It was a good experience here

Prineesh Alphonse

I got my braces and expander here it’s honestly a great place I’m halfway through my treatment and I haven’t had any issues I had one bracket break on me because I was eating the wrong foods but really here you can get away with it sometimes cause they do such a great job putting your brackets on the wait after u arrive for your appointment isn’t really that long and it doesn’t feel rushed when your seen just try to stick to the same doctor for each visit

Fana Ngwenya

Everyone is welcoming and very nice! They are thorough with their check ups, scans and making sure I'm happy with the results.

Elisha Mondonedo

Good experience at smiles and faces from start to finish. Dr Andrew Chang and team are friendly, welcoming and very professional.

Tina Ragu