Vogue Homes - Home Builders Sydney

Got my new house on 30/4/2026 and felt Very disappointed with the after-sales service from this builder. Since handover of our brand new house, we have reported multiple defects but have struggled to get proper responses or timely action. One major issue is a very loud noise coming from the bathroom ceiling area during strong wind, which appears related to poor installation or ventilation issues. Despite reporting it multiple times, communication has been poor and the issue remains unresolved. Emailed nearly two weeks ago and no response. There are also several other defects around the house including uneven backyard landscaping, scratches on the sliding door and door frame, and overall finishing quality that does not meet expectations for a newly built home. The day I got the key, the front-yard grass were nearly dead, the backyard was okay but not levelled properly. To make matters worse, we even found a Coke can left inside the drainage PVC pipe, which raises serious concerns about workmanship and site cleanliness during construction. They didn’t even bother to cap the pipe and the supervisor Mitch told me he would come back. The house looks good at first glance, but the attention to detail and post-handover support have been very disappointing. I hope the builder improves their quality control, communication, and accountability for future customers. I got more photos and videos.

Minh

Do not use this builder as their customer service is worst if your house has defects. They will try hiding the defects on the handover day. Got my house last week and contacted them on the same day. I will make another review with clear photos and details.

Net Flix

This builder has been extremely disappointing in terms of construction progress, workmanship, and after-sales service. The completion of my house was delayed by several months due to their poor management and lack of accountability. After I moved in, multiple quality issues appeared, which should not happen with a newly built home. Unfortunately, their after-sales response has been slow and unhelpful. I have been waiting for a refund that has been promised for several months now, and it still hasn’t been processed. The whole experience has been frustrating and stressful. I would strongly advise anyone considering this builder to think very carefully before signing a contract.

Hongxiao Yu

Reposting my review back, I pulled off my review as Vogue home representative reached out to me and requested to pull it off and assured that my concerns will be heards and resloved, but the whole motive was to waste my time ans they clearly had no intention of even understading my concerns. Terrible Experience – Avoid Vogue Homes at All Costs Choosing Vogue Homes has been one of the biggest mistakes I've ever made. My construction hasn’t even started, and the entire experience so far has been a nightmare. The customer service is absolutely appalling. You're constantly being bounced around between too many people, none of whom take ownership or show any urgency. Despite repeatedly requesting meetings to clarify issues, no one ever has the time — or the decency — to respond properly. It’s clear that once they’ve locked you in, you’re no longer a priority. Worse still, the staff are rude, dismissive, and shockingly unprofessional. They make promises verbally and even confirm things over email, but then disappear completely — no replies, no accountability. It’s like dealing with ghosts. There is zero coordination, zero responsibility, and zero respect for the customer. I have lost time, energy, and peace of mind dealing with this company, and construction hasn't even begun. Do not fall for their sales pitch — I deeply regret choosing Vogue Homes, and I wouldn’t recommend them to anyone.

s sharma

I spent $1.6m with these crooks. You will find yourself begging them to do the work once they take your money. You say please and thank-you, and they will reply with a single sentence, single email; after being busy, on-site, at lunch, day off... Quite frankly, iof you have read my reviews, proceed, and then experience the TRUE MEANING OF MISERY, then you deserve it, because I warned you. RUN!!!!!!!!!

Paul Salviani

HORRIBLE EXPERIENCE. AVOID AT ALL COSTS. Very slow builder. Signed tender in 2021 and they finished construction late-2025. Suffered $500,000+ in mortgage holding costs. Happy for you to find me on social media if you wish to discuss further. Getting them to fix their own problems is like pulling teeth. High turnover of staff tells me their workplace isn't a great one, which you'll have to suffer through. If you decide to build with them after reading this then I'm very upset for you. I tried to warn you.

paul salviani

Do not waste your money with this builder. The sales staff promise the world but do not deliver. Quote came in low enough to take a 6k deposit then at tender presentation price jumped up by $160k and they couldn't explain why. Plans were never right. We ask for change on the plan and they would miss what we wanted. Sales person we dealt with wouldn't return emails. A year later and the sales manager contacted me asking why I left which I replied to saying I didn't leave you guys never got back to me. A year wasted, 6k down and no help. Every other builder takes 2k for a tender these guys take 6k and do nothing for it. No site inspection until I requested it. Go with anyone else but these guys. I lost my money, don't loose yours.

Nick