Zip Solar

Absolutely shocking experience with Zipsolar. Do not trust them with your property. My Sigenergy inverter was hit with a safety recall 6 months ago, and my system's capacity was remotely throttled down to 78% as a precaution. Zipsolar dragged their feet for months, refusing to give me a replacement date and costing me hundreds of dollars in lost solar production during peak season. Finally, a third-party company (Solar Service Guys) attended a month ago to do the warranty fix. However, they flat-out REFUSED to touch my system. Why? Because Zipsolar’s original installation was completely non-compliant. The installer cited dangerous, unacceptable workmanship with the battery cables and circuit breakers. Zipsolar has left me with a crippled, recalled, and legally non-compliant solar system. Their after-sales support is non-existent, and worse, their actual electrical work fails to meet basic Australian safety standards. I am reporting them to NSW Fair Trading, the Clean Energy Regulator, and the NETCC. Avoid this company at all costs—they will take your money and leave you with illegal, unsafe electrical work.

Hamed Kay

I had a great experience with ZipSolar. Mason was very knowledgeable and professional and was able to walk me through from initial discussions to down selecting Zip solar as the provider of choice. Without his help I wouldn’t have been able to select zip solar. The installation was done earlier than scheduled and it was super impressive how streamlined the process was. Roy was proactively managing the installation and it was very impressive of their customer service. The installation team also did an excellent job and left the site clean. It’s been two weeks since installation and so far everything is working perfectly fine. I would definitely recommend their service.

Yohan Kodikara

Needed reconfiguration of my data logger. Was attended to immediately by Ryan and sorted out expeditiously. Good customer service by Ryan and his Zip Solar team

rohit n

Not sure if this company will remain in business for long as there is no customer service after a quote is given. And this quote was for installation after 1st May!! Called to get a quote, wanted to ask a few questions regarding this but have not heard from them since. Don't they want my business? Seems not.

MAZ

Very happy with price and installation

Nick Jandric

Had an agreed upon install in April. Deposit paid and a guaranteed install before rebate changes. Today I received a call stating they wish to cancel my install. I am now left with no options.

Drew Peters

Thanks to the team at ZIP SOLAR.

SILVANA DI CERBO

***Scam alert****.Got my deposit in early March. Said they will install before May 1st. Now saying they can not commit. Lost faith. Not coporating to return deposit. Now not answering phone calls. Unreliable and Not trustworthy.

Dimuthu Samaranayake

Four months of protracted planning, quotes and adjustments with Zip , and just as we were about to install the project, it was cancelled by them. I warn you: Zip may well do the same to you at the last minute. Don't waste your time with them.

Scott McGregor

I was concerned regarding my solar performance. It took quite a while and numerous emails. Finally I was contacted by Andy. He wa s most helpfull and helped me to understand the system and its performance.

Ross Jarvis

Company Not Recommended. I would not recommend this company due to ongoing and repeated issues across multiple installations. As a returning customer, this experience has been extremely disappointing and significantly worse than my previous dealings. In hindsight, I should have withdrawn when the initial problems arose. 1. No in-house installers and poor workmanship The most significant issue is the lack of in-house installers. The company relies on third-party contractors who have proven to be unreliable and deliver substandard workmanship. Across two of my properties, installations were left incomplete and required multiple return visits, often weeks later and only after repeated follow-ups. In two instances, I discovered that the system was not operating correctly — an issue the company had failed to identify. Had I not investigated, this could have gone unnoticed for years. The issue was only addressed after I raised it. Yes. Two times. Additionally, I was required to complete parts of the setup myself, including creating accounts, performing resets, and configuring components, as the installers did not return to finish the job. This, again, occurred on two separate properties, indicating a consistent pattern rather than an isolated oversight. 2. Extremely slow follow-up times Delays in resolving issues extend beyond days or weeks — they take months. Even basic matters required numerous phone calls and persistent follow-up. In contrast, other providers used by my peers completed installations efficiently with minimal need for further contact. 3. Poor internal communication Communication within the company is highly disorganised. Each time I follow up on unresolved issues, I am told they will be investigated, but no updates are provided. Subsequent follow-ups require me to repeat the entire situation from the beginning. Some issues remain unresolved despite ongoing efforts. 4. Unexpected additional costs The initial quotes provided are not reliable. Shortly before installation, I was contacted and informed of additional costs that had not been identified earlier. This occurred on three separate occasions across three different properties, suggesting a recurring pattern rather than an isolated error. While the initial quotation appears competitive, additional charges are introduced closer to the installation date. Having reviewed recent feedback from other customers, it appears the company’s service quality has declined and is no longer consistent with my previous experience. This has been one of the most frustrating service experiences I have encountered. I strongly recommend considering alternative providers.

Nick Ahn

Had a great experience overall with zip Solar and highly recommend.

sriram kolla